Privacy Policy

Responsible company: [Registered legal company name], trading as Amarnex

Address: [Registered address]

Privacy contact: [Privacy email]

This Policy explains how Amarnex handles personal information associated with enquiries, quotations, subscription purchases, account administration, and support. For these activities, Amarnex determines how the relevant information is used.

When customers upload personal information about their own leads, clients, or employees into the platform, the respective responsibilities are governed by the customer agreement and applicable data-processing terms.

Depending on the services used, information may include:

• Names, business email addresses, telephone numbers, and organization details.

• Account, quotation, subscription, billing, and tax information.

• Payment references, payment status, and refund records.

• Support requests and correspondence.

• Technical and usage information, including [Confirm actual logs, device information, and cookies collected].

Information may be received directly through forms and communications, through platform use, or from authorized payment and integration providers.

Required fields will be identified. Without the necessary contact, account, or billing information, we may be unable to process a purchase or provide the requested service.

Information is used to prepare quotations, manage subscriptions, provide support, process payments and refunds, maintain service security, and meet legal obligations.

The applicable legal grounds include contractual requirements, legal obligations, consent where required, and other grounds permitted by applicable law. Optional marketing preferences can be withdrawn through [Unsubscribe method or contact].

Payments are handled through [Gateway name and privacy-policy link].

[Insert the verified payment-data flow: information submitted directly to the gateway, information returned to Amarnex, and any payment tokens or card information retained.]

Relevant information may be shared with providers supporting payment processing, hosting, communications, customer support, and enabled integrations, or with authorities where legally required.

[Identify the actual providers or recipient categories and their roles. Include AI providers where personal data is processed through enabled AI features.]

Data is hosted or processed in [Countries and hosting locations]. Any international transfers are handled under applicable requirements and [Confirmed safeguards].

Retention periods are [Specify periods or criteria for account data, billing records, support records, logs, and backups]. Data no longer required is deleted or anonymized, subject to lawful retention obligations.

We protect information through [Confirmed technical and organizational safeguards].

[Describe the cookies and analytics actually used, their purposes, duration, and available preference controls. Link to a separate cookie notice where applicable.]

Subject to applicable law, individuals may request information about processing, access to or a copy of their personal data, correction, destruction, or withdrawal of consent where consent is relied upon.

Requests can be submitted to [Privacy email]. We may verify identity before responding. Individuals may also complain to the competent data-protection authority, including SDAIA where Saudi law applies.

Changes will be published with an updated effective date. Material changes will be communicated where required.